Frequently Asked Questions

General

What is Aphaia Music?

Aphaia Music is a music production company offering a full licensing service for films, TV, advertising and other media. We create high quality production albums and offer direct licensing options through our online platform.

Where are you based?

Aphaia Music is based in London, United Kingdom.

Where does the name Aphaia come from?

We love Greek history and mythology. Aphaia is the phonetic version of Aphaea, a Greek goddess who was worshipped in the island of Aegina in Greece.

Licensing

Which licence do I need?

We offer 9 types of music licences that we believe are suitable for most types of projects. However, if none of our licences fit your requirements, we'll be happy to create a custom licence for you. Get in touch with us and we'll be happy to discuss your licensing requirements.

What does my licence cover?

Our licence allows you to use the music (main track and all versions) in multiple scenes in a single production. All licences cover Synchronisation Rights and Master rights. The licence does not cover Performing Rights, which are usually the responsibility of the broadcaster (eg. TV channel). You will receive a licence document with all details that you will need to provide to TV channels or any performing rights society. If you are still unsure about what your licence covers, don't hesitate to contact us.

How long is the licence valid for?

Every licence comes with specific terms and conditions including duration. Check our licences page for all details.

Can you extend the licence duration?

Yes, we can. Get in touch with us and we'll be happy to discuss your licensing requirements.

Does the price include alternate versions?

Yes, all tracks come with alternate versions which are included in the licence. You can listen to all alternate versions on the main track listing page. After completing your order, you will be able to download the main track and all alternate versions.

Purchasing a licence

How do I purchase a licence?

When you find a track that you'd like to licence, select the appropriate licence type and click on 'Purchase Licence'. You will be asked to provide details of your production. You can pay by Card, Paypal or Bank Transfer. Once payment is complete and your order is approved, you will receive instructions on how to log in to the website, view your order and download all tracks as well as a PDF version of the Licence Agreement.

How long does it take to have access to the tracks?

Once you complete your order, we will manually check that details you have provided are accurate and assess any information that is verifiable. Once we approve the project, we will notify you, issue the licence and release the tracks to you. This may take up to 2 working days at most, but only takes a couple of hours in most cases.

What happens if you don't approve my order?

If for any reason your project does not meet our criteria for licensing, we will immediately notify you and issue you a full refund.

I don't want to order online. Can I order via phone or email?

Yes. While our online licensing platform is created for convenience, we appreciate that you may wish to discuss details before purchasing a licence. We are more than happy to speak to you on the phone or via email and assist you in purchasing a licence. Please note that we do not take card payments over the phone. We will provide you all details so you can safely pay by Bank Transfer or Paypal to complete a purchase initiated on the phone or email.

How do I amend my order after purchase?

Get in touch with us and we will be happy to make any adjustments to your order.

In what format are the tracks?

You will receive the tracks in 2 different formats:

  • Wav 24bit/48kHz
  • MP3 320kbps


Payment

What payment methods do you accept?

We accept most major Cards, Paypal and Bank transfer. If you choose to pay by Bank transfer at checkout, you still need to complete the online ordering process. We will get in touch with you and provide you with our bank details and further instructions. Once your payment has been received, we will notify you, issue the licence and release the tracks to you.

How safe is it to make card payments?

All card payments are securely processed by Paypal. We do not store any card information. We use SSL encryption throughout the website to ensure all information transfer remains encrypted and protected.

I changed my mind. Can I have a refund?

You have the right to request for a refund within 14 days of your order being approved (details about our cancellation policy are included in the contract). Refunds will be issued to the card used at the time of purchase and will be processed within 15 working days. Your licence will no longer be valid from the date of the refund.

Music Submissions

Do you accept submissions from composers?

Yes. We are currently expanding our music library and we are looking for talented composers with exceptional work. If you want to be considered, send us a link to 3 of your best tracks. If your music matches our criteria, we will get back to you within two weeks.

Do you still have a question? Send it over to info@aphaiamusic.com.